Return & Refund Policy for Cardstop

At CardStop, we strive to ensure every purchase is smooth and enjoyable. However, due to the nature of the trading card industry, here’s how we handle returns and refunds:

• Returns:

  • We do not accept returns unless there is a fault with the product.
  • Graded Pokémon cards, opened booster packs, or customized items cannot be returned.
  • If you believe your product is defective, contact us immediately with your order details and photos of the issue.

• Refunds:

  • Refunds are only issued for defective items or mistakes on our part (e.g., wrong item sent).
  • Refunds are processed back to the original payment method after verifying the issue.

• Damaged or Incorrect Items:

  • If your order arrives damaged or incorrect, please email us at cardstopau@gmail.com within 7 days of delivery. Include photos of the item and its packaging for prompt resolution.

• Cancellations:

  • Orders can be canceled only if the request is made before the item has shipped. Once shipped, cancellations are not possible, and our return process applies.

Q: How can I contact CardStop about returns or refunds?
A: If you have any questions or concerns, please reach out to us at cardstopau@gmail.com. We’re here to help!